E-Levy: GRA Directs Charging Entities to Refund Deductions Made After April

Body The Ghana Revenue Authority (GRA) has formally instructed all financial institutions, including banks, fintech companies, and mobile money operators, to immediately process refunds for any Electronic Transfer Levy (E-Levy) deductions made on transactions carried out after April 2, 2025.

According to a statement released by the GRA, the directive is in response to the public's concerns regarding deductions made despite the expiration of the E-Levy. The government, through the Ministry of Finance, had earlier announced that the levy would cease to be operational after the first quarter of 2025. However, reports surfaced that some charging entities continued deducting the levy, prompting swift intervention by the GRA.

The statement from the GRA further emphasized that all affected customers should be credited with their refunds automatically within a specified period. The authority warned all charging entities against any delays, indicating that penalties may be imposed on entities that fail to comply with the directive.

“We have noted complaints from customers regarding unwarranted E-Levy deductions. All financial institutions and mobile money operators are to ensure that affected customers receive their refunds promptly,” the statement read.

Many Ghanaians have welcomed this directive, with some calling for increased oversight to prevent similar occurrences in the future. Financial experts have also weighed in, urging transparency in the implementation of digital levies and advocating for better consumer protection mechanisms.

The E-Levy, introduced in 2022, was aimed at widening Ghana’s tax net through digital transactions. However, it faced significant resistance from the public and financial stakeholders, leading to various amendments over the years. Its expiration marks a significant shift in the government’s approach to digital taxation.

Affected individuals are advised to check their transaction histories and contact their respective financial service providers for assistance if they do not receive automatic refunds within the stipulated time.

## Conclusion The GRA’s directive serves as a crucial step in addressing public grievances regarding the E-Levy. As Ghana moves towards refining its taxation policies, transparency and accountability will be key in fostering public trust in digital financial systems. Stakeholders and financial institutions must work together to ensure smooth transitions in policy implementation and compliance.